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Terms That Govern Your Account at aec99

These terms set out how your aec99 account works — what you can do, what we expect, and how payments through bKash, Nagad, and Rocket are handled. Access depends on your local law and the eligible regions we currently support.

Account eligibility appliesLocal payment terms coveredbKash, Nagad, RocketBangladesh-supported regionsSubject to local law

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What These Terms Cover and How They Apply

aec99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and aec99 when you open an account and use any part of the platform — the lobby, wallet, and support channels included. By completing account registration, you confirm you have read and understood them. Eligibility to use aec99 depends

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entirely on your local law and whether your region is currently supported; we do not make representations about access where local regulations restrict it. Payments processed through bKash, Nagad, and Rocket are subject to the rules stated here as well as those of the relevant mobile
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wallet provider. We may update these terms when our services change, and the version published on this page is always the current one. If a material change affects your account, we will notify you through your registered contact before it takes effect. Disputes arising under these
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terms are handled through the process described in our contact section — your first step is always to reach our support team through live chat or your account message centre.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Your Data Under These Terms

Your account data — registration details, wallet history, and payment records for bKash, Nagad, and Rocket transactions — is stored securely and used only to operate your account and comply with applicable rules. We do not sell personal data to third parties. You can request a summary of data held on your account by contacting support through live chat or the message centre, and we will respond within a reasonable timeframe. If you believe your account has been accessed without your knowledge, change your password immediately and contact support so we can review recent session activity.

Data Retention

Account and transaction records are retained for as long as your account is active and for a period after closure as required by applicable rules in eligible regions.

Account Security

We use SSL encryption across all account pages. Your login is protected by OTP verification tied to your registered mobile number, used every time you access the wallet.

Requesting Changes

To update registered details — including your bKash, Nagad, or Rocket number — submit a request through the account message centre with your verification documents.

Who to Contact

For all terms-related queries, data requests, or account access concerns, the support team is your direct point of contact via live chat or the in-account message centre.

REACH OUR TEAM

Contact Us About These Terms

Questions about what these terms mean for your account, or a dispute you want to raise, come straight to our support team. Live chat is the quickest path — open the chat icon from any page, including mobile. For formal written queries, use the message centre inside your account dashboard.

Live Chat Available directly from the site or the mobile version. Start a chat and a support agent will pick it up — no queue number needed, just your account.

Account Message Centre Send a written query from your dashboard if you prefer a documented record. Responses arrive in the same thread so nothing gets lost.

Email Support For formal account or terms-related correspondence, email through the address listed in your account profile section under Contact & Support.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering account access, payment rules, data, and what to do if something needs changing.

These terms apply to anyone who opens an account with aec99. Access depends on your local law and whether your region is currently listed as eligible — check the eligibility section in your account dashboard.

Yes. All three mobile wallets are accepted for deposits and withdrawals, subject to the limits shown in your account wallet and the verification steps required at the time.

Contact support through live chat or the account message centre with your transaction reference. We review the payment record and respond with a resolution or next steps within a reasonable timeframe.

Send a data request through the account message centre. Include your account ID and the type of data you need — wallet history, registration details, or transaction records — and support will process it.

We may update terms when services change. For any material change affecting your account, we notify you through your registered contact before the update takes effect, so you have time to review it.

Change your password immediately using the reset option on the login page, then contact support via live chat. We can review recent session and OTP activity tied to your registered mobile number.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account at aec99

Account Security and Your Data Under These Terms

Contact Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use bKash, Nagad, or Rocket for both deposits and withdrawals?

03 What happens if I dispute a transaction or charge?

04 How do I request a copy of my account data?

05 Can aec99 change these terms without notice?

06 What should I do if I think my account has been accessed by someone else?

Terms & Conditions

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