Reference

How aec99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, verify your identity and keep your sessions secure — nothing more.

Account data kept securebKash, Nagad, Rocket wallet details protectedData access requests handled directlyRetention periods clearly statedNo third-party data sales

Explore the Lobby Read FAQ

What We Collect and Why We Hold It

aec99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we record your name, contact details and the payment method you choose — whether that is bKash, Nagad or Rocket. We also log session activity such as login timestamps, device type and browser, because this helps us detect unusual access patterns

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and protect your wallet. For payment processing, we pass the minimum necessary transaction reference to your selected mobile wallet provider so the transfer can complete; we do not store your bKash or Nagad PIN at any point. Cookies on our site track session state and page
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performance only — they are not used to build advertising profiles. If you fund your account via Rocket or any other local payment rail, only the transaction reference and amount are retained on our side, not your full wallet credentials. We retain account data for as
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long as your account remains open and for a further period required by applicable financial compliance obligations. You can ask us to delete data that is no longer necessary. Access to and use of aec99 depends entirely on your local law and whether you are in
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an eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to see what we hold on your account, correct something inaccurate, or ask us to remove data that is no longer needed, our support team handles those requests directly. Use live chat inside your account dashboard, or write to our dedicated privacy address. We aim to acknowledge every data request within two business days and resolve it within a reasonable period aligned with applicable rules.

Live Chat Open the chat widget inside your account dashboard. Identify your request as a data or privacy matter and our team will route it to the right handler.

Privacy Email Send your request to our privacy contact address listed in the account help section. Include your registered mobile number so we can verify your identity quickly.

Account Help Centre The help centre covers data access, cookie settings and wallet-detail queries. Search for the topic or raise a ticket and we will respond in writing.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption to every connection between your device and our servers, so data in transit — including wallet confirmation steps for bKash, Nagad and Rocket — cannot be read in plain text. Account passwords are stored as hashed values, not as readable strings. We review third-party service agreements to confirm that any processor we engage handles data under terms consistent with our own policy. You can also request a copy of the personal data we hold on your account at any time.

SSL Encryption Every page and account action runs over SSL. Your bKash or Nagad confirmation steps pass through an encrypted channel so payment references stay private end to end.

Cookie Controls Session cookies keep you logged in and measure page load performance. You can clear or block them in your browser settings; doing so may affect account navigation on mobile.

Data Retention Windows We keep account records while your account is active and for the period required by applicable financial rules after closure. Data beyond that window is deleted on a scheduled basis.

Third-Party Disclosure We do not sell your data to advertisers. We share transaction references with bKash, Nagad or Rocket only to complete your payment, and with compliance partners only when required.

Common Questions About Your Privacy on aec99

Below are the questions we receive most often about how we handle account data, wallet records and your rights under this policy. If your question is not covered here, raise it through live chat or the privacy email address in your account help section.

We collect your name, registered mobile number, and the payment method you choose — bKash, Nagad or Rocket. Session data like device type and login time is also logged for security purposes.

No. We only retain the transaction reference number passed back after a payment completes. Your bKash or Nagad PIN is entered directly in your wallet app and never reaches our servers.

We retain your records for the period required by applicable financial compliance obligations after closure. Once that window passes, data that is no longer necessary is deleted on our standard schedule.

Yes. Send a data access request via live chat or the privacy email in your account help section. Include your registered mobile number so we can verify your identity and locate your records.

Raise a deletion request through live chat or by email. We will confirm what can be removed immediately and what must be retained for compliance reasons, then action the rest within a reasonable period.

Yes. Rocket transactions are covered under the same policy. We hold only the transaction reference and amount on our side; your full Rocket wallet credentials are never stored by us.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How aec99 Handles Your Personal Information

How to Contact Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy on aec99

01 What personal data does aec99 collect when I open an account?

02 Does aec99 store my bKash or Nagad PIN?

03 How long does aec99 keep my account data after I close my account?

04 Can I request a copy of the data aec99 holds on me?

05 How do I ask aec99 to delete my personal data?

06 Does this privacy policy apply to Rocket and other local wallet transactions?

Privacy Policy

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